Question 1

What is The Daisy?

Accepted Answer

The Daisy is an all-in-one platform for beauty businesses. It combines AI-powered customer service, appointment booking, payments, marketing, and team management into a single system — replacing the 5+ separate tools most salons use today.

Question 2

Who is The Daisy designed for?

Accepted Answer

Salons, spas, clinics, and independent beauty professionals of any size. Whether you operate a single chair or manage multiple locations, the platform scales to fit your business.

Question 3

How do I sign up?

Accepted Answer

Download The Daisy app from the App Store or Google Play and create your business account. The setup wizard walks you through adding your services, team, and availability. Most businesses are live within a day.

Question 4

What does onboarding include?

Accepted Answer

Our onboarding team helps you configure your service menu, import client data from your previous system, set up your AI receptionist, and train your staff on the platform — all at no extra cost.

Question 5

Is there a free trial?

Accepted Answer

Yes. Every business gets a 14-day free trial with full access to all features. No credit card required. You can cancel anytime during the trial with no charges.

Question 6

What do I need to get started?

Accepted Answer

A smartphone or tablet, your service menu with pricing, and your team's availability. That's it. No special hardware, no installation fees, no long-term contracts.

Question 7

How much does it cost?

Accepted Answer

Start with a 14-day free trial: full access, no credit card required. After that, flexible plans start from $50/month. You only pay commission on new customers who find you through the Daisy marketplace. Your existing clients, zero commission.

Question 8

What is included in the subscription?

Accepted Answer

Every plan includes online booking, AI receptionist, calendar management, client database, payment processing, team scheduling, and basic analytics. Higher tiers add advanced marketing tools, multi-location management, and priority support.

Question 9

Are there any hidden fees?

Accepted Answer

No. Your subscription fee and marketplace commission (on new clients only) are the only costs. Payment processing fees are standard industry rates and transparently displayed before you sign up.

Question 10

Can I change my plan later?

Accepted Answer

Yes. Upgrade or downgrade anytime from your account settings. Changes take effect at the start of your next billing cycle. No penalties for switching.

Question 11

Is there a contract or lock-in period?

Accepted Answer

No. All plans are month-to-month. You can cancel anytime with no cancellation fees. Your data remains accessible for 30 days after cancellation.

Question 12

Do I pay commission on my existing clients?

Accepted Answer

No. Commission is only charged on new clients who discover and book you through the Daisy marketplace. Clients you bring to the platform yourself are commission-free, always.

Question 13

How does the AI receptionist work?

Accepted Answer

The AI handles your WhatsApp and Instagram messages 24/7: answering customer questions, checking availability, booking appointments, and processing payments. It learns your services, pricing, and preferences over time to give your customers a personalized experience.

Question 14

What messaging channels does the AI handle?

Accepted Answer

Currently WhatsApp and Instagram DMs, with more channels coming soon. The AI responds instantly in Arabic and English, matching your customers' preferred language.

Question 15

Can I customise what the AI says?

Accepted Answer

Yes. You set the tone, the information it shares, and the boundaries of what it can handle. For example, you can instruct it to always offer a specific promotion or to escalate certain requests to a human.

Question 16

What happens if the AI cannot answer a question?

Accepted Answer

It seamlessly hands the conversation to you or a team member via an in-app notification. The customer never experiences a dead end — the handoff is instant and includes the full conversation context.

Question 17

Does the AI improve over time?

Accepted Answer

Yes. The more interactions it handles, the better it understands your business. It learns your most common questions, preferred responses, and customer patterns to provide increasingly accurate and helpful replies.

Question 18

Can I turn off the AI and handle messages myself?

Accepted Answer

Absolutely. You can disable AI responses for any channel at any time and handle messages manually. Many businesses use the AI for after-hours and weekends while managing conversations personally during business hours.

Question 19

How does online booking work?

Accepted Answer

Customers book through your personalised booking page, the Daisy marketplace, or directly via WhatsApp and Instagram. Appointments sync to your calendar in real time. You control your availability, buffer times, and booking rules.

Question 20

Can I sync with Google Calendar?

Accepted Answer

Yes. Two-way sync with Google Calendar means your Daisy appointments appear in Google and your Google events block availability in Daisy. No double bookings.

Question 21

How do you handle no-shows?

Accepted Answer

You can require deposits at booking, send automated reminders (WhatsApp, SMS, or email) at intervals you choose, and set a cancellation policy with automatic enforcement. Businesses using these features report up to 60% fewer no-shows.

Question 22

Can customers book multiple services in one visit?

Accepted Answer

Yes. Customers can bundle services into a single appointment. The system automatically calculates the total duration and price, and schedules the right team members for each service.

Question 23

Do you support recurring appointments?

Accepted Answer

Yes. Customers and staff can set up recurring bookings (weekly, biweekly, monthly) that auto-populate the calendar. Recurring clients get priority scheduling and automated reminders.

Question 24

How does the waitlist work?

Accepted Answer

When a time slot is full, customers can join the waitlist. If a cancellation opens up, the system automatically notifies waitlisted customers and fills the slot — no manual work required.

Question 25

How does commission work?

Accepted Answer

Commission is only charged on new clients who find and book you through the Daisy marketplace. Your existing clients and direct bookings are always commission-free. The commission rate is transparent and fixed — no surprises.

Question 26

What payment methods can my customers use?

Accepted Answer

Credit and debit cards, Apple Pay, Google Pay, and in-app wallet balance (from cashback). Customers can also pay in person using your existing POS. All digital payments are processed securely through our payment partner.

Question 27

When do I get paid?

Accepted Answer

Payouts are processed weekly and deposited directly to your bank account. You can track all transactions, pending payouts, and completed deposits in real time from your dashboard.

Question 28

What are the payment processing fees?

Accepted Answer

Standard industry processing fees apply (typically 2.5-2.9% + fixed fee per transaction). These are clearly displayed in your dashboard. No hidden charges.

Question 29

Can customers tip through the app?

Accepted Answer

Yes. After each appointment, customers can add a tip directly in the app. Tips are included in your regular payout with no additional processing fees.

Question 30

Do you provide invoices and receipts?

Accepted Answer

Yes. Receipts are automatically sent to customers after each appointment. You can generate invoices for corporate clients and download financial reports for your accountant at any time.

Question 31

Can I migrate from my current booking system?

Accepted Answer

Yes. Our onboarding team helps you migrate your client data, booking history, and preferences at no extra cost.

Question 32

How long does migration take?

Accepted Answer

Most migrations are completed within 3-5 business days. Simple migrations (client list and service menu) can be done in a single day. Complex migrations (full booking history, loyalty points, package balances) may take up to a week.

Question 33

Will I lose my client data?

Accepted Answer

No. We transfer your client contact information, appointment history, preferences, and notes. Your clients' experience is seamless — they simply start booking through your new Daisy page.

Question 34

Can I run both systems in parallel during the transition?

Accepted Answer

Yes. We recommend a 1-2 week overlap period where both systems are active. This gives your team time to get comfortable with Daisy before fully switching over.

Question 35

Do my clients need to create new accounts?

Accepted Answer

No. When clients book through your Daisy page for the first time, their account is created automatically. They do not need to re-enter information that was migrated from your previous system.

Question 36

What if I am currently in a contract with another provider?

Accepted Answer

You can start your Daisy free trial while still under contract elsewhere. Many businesses use the trial period to set up and test the platform, then switch fully once their existing contract ends.

Frequently Asked Questions for Business Owners

Getting Started & Onboarding

Pricing & Plans

AI Receptionist & Automation

Booking & Calendar

Payments & Commission

Switching from Another Platform

Try The Daisy Free for 14 Days. No Commitment, No Card Required